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Returns

How do I return an item?

Unwanted goods must be returned within 14 days in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. A cleaning charge may be applied if necessary. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

The hygiene sticker on swimwear must be intact, unbroken and not removed to be eligible for a refund.

In the interests of hygiene we do not accept returns for pierced earrings.

All original tags must be in place for an item to be accepted as a return. Please do not remove any tags until you are happy to keep the item. Returning an item that does not comply with our returns policy will be rejected and returned to the customer at the customer’s expense.

If you have lost your invoice, please ensure that your order number or name is included within the parcel.

The customer is responsible for the cost of returning the order. Postage of returning the item and original postage are non-refundable. We ask that you return the goods using recorded delivery to ensure the item does not go missing and to allow for any time past the 14 day period should there be any delay through the postal service. If you return your purchase later than 14 days, we won't be able to process your refund and your parcel will be returned to you. 

Please return your items to:

Dress Me Zee
Unit 17
Atley Business Park
Cramlington
NE23 1WP

How long will my refund take?

Refunds will be credited back to the same PayPal account or card used to make the original purchase. Upon us receiving your returned goods, please allow up to 14 days for the refund to be credited back to your account.

Do you offer exchanges?

Unfortunately we do not currently exchange products. Due to fast moving stock we cannot guarantee that we will have your size available. You can return your item to us within 14 days, and place a new order with your item of choice.