FESTIVE FAQs
Festive Shipping
Our office and warehouse will be working and dispatching orders up until the 24th December. Staff will be back in work 27th, 28th 30th and 31st December.
|
Service |
Cut off for Christmas |
Service |
Cut off for New Years Eve |
|
Next Day Delivery |
|
Delivery for New Years Eve (not next day delivery guaranteed but orders will arrive before New Years Eve*) |
27th December 12pm |
|
DPD Ship to Shop |
|
DPD Ship to Shop |
27th December 12pm |
|
FedEx Next Day by 10am |
20th December 10am |
FedEx Next Day by 10am |
|
|
FedEx Next Day by 12pm |
20th December 10am |
FedEx Next Day by 12pm |
27th December 10am |
|
Royal Mail Saver Delivery |
18th December 12pm |
Royal Mail Saver Delivery |
20th December 12pm |
|
Local Click and Collect |
24th December 11:30am with last collection at 12pm |
Local Click and Collect |
31st December 3:30pm with last collection at 4pm |
*Delivery dates are not guaranteed. All parcels will be dispatched on time but we are unfortunately not liable for any courier delays.
International Customers:
Please choose an express or quicker shipping method to ensure that your order reaches you in time for Christmas and New Years Eve.
We cannot be held responsible for any courier delays.
|
Country |
Cut Off |
|
Australia |
16th December 12pm |
|
USA |
16th December 12pm |
|
Ireland |
16th December 12pm |
|
Europe |
13th December 12pm |
Delivery dates are not guaranteed. All parcels will be dispatched on time but we are unfortunately not liable for any courier delays.
Festive Returns
We’re offering an extended returns period for orders placed between 4th December and 31st December can be returned until 31st January!
Customer Care Availability
Our customer service team will be available on the hours below:
|
23rd December |
8:30am to 4pm |
|
24th December |
8:30am to 12:30pm |
|
25th December |
Closed |
|
26th December |
Closed |
|
27th December |
8:30am to 4pm |
|
30th December |
8:30am to 4pm |
|
31st December |
8:30am to 4pm |
|
1st January |
Closed |
|
2nd January |
8:30am to 4pm |
Our AI chat bot will be able to help throughout the period